Today's consumer is more demanding
than ever. In the global marketplace, 24 hour/7 days
a week service is often expected. Providing additional
channels of communication for customer contact is essential
in establishing the credibility of your operation. Sofizar
inbound call center services allow your doors to never
close. We’ll be there to greet your customers
when you're not.
Sofizar web enabled call center agents can answer customer
concerns, take orders, or simply answer questions about
your products or services on a 24/7/365 basis. This
means customers can access information and, most importantly,
make purchase decisions at their convenience. The bottom
line is that live call center outsourcing services are
critical in maximizing the sales generated by any direct
marketing or online initiative.
The call center outsourcing services leverage the power
of the World Wide Web with leading-edge call center
technology to provide unique, transparent communications
solutions. Using custom developed call center technology,
Sofizar is able to provide customers with a powerful
tool for customer relationship management. By employing
a rapid application development tool, Sofizar can create
multi-lingual customized call center scripts to suit
the customer's specific needs with the fastest ramp
up times in our industry. Furthermore, Sofizar can seamlessly
integrate its call center solutions into the clients'
systems to increase efficiencies and reduce costs.
Call Center Agent Proficiency
All Sofizar inbound call center agents must successfully
complete a rigorous training program and a Sales and
Customer Service Certification Course prior to proceeding
to client-specific training. Agents also receive on-going
“refresher” call center training to identify
and remedy issues drawn from daily quality-control account
testing.
Sofizar inbound call center services and quality agents
provide companies with results they can’t ignore:
- Increased efficiencies and significant cost savings
- Access to a large pool of educated “accent-neutral”
call center agents
- Thorough and focused training on your business
- A dedicated quality assurance process consisting
of daily monitoring of each agent’s sales and
customer service performance
- Enhanced reporting capabilities
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